Your Privacy, Our Promise

Information We Collect

• Personal Details: Name, contact information, date of birth, nationality, and identification documents (passport, visa, ID proof).
• Booking Information: Travel dates, destinations, accommodation preferences, package selections, and special requests.
• Payment Information: Transaction details required to process bookings securely.
• Communication Records: Written correspondence, confirmation vouchers, and service requests.
• Technical Information: Website usage data, such as IP address, browser type, and device information, to improve user experience.

Purpose of Data Usage

• Confirming and processing bookings.
• Delivering travel services including flights, hotels, transfers, and sightseeing.
• Sharing necessary details with trusted partners (hotels, airlines, visa agencies, transport providers).
• Complying with legal and regulatory requirements.
• Enhancing customer service and tailoring travel experiences.

Data Sharing & Security

• Information is shared only with trusted partners directly involved in fulfilling your travel arrangements.
• We do not sell, rent, or disclose personal data to unauthorized third parties.
• All payment transactions are processed through secure, encrypted channels.
• Access to personal data is restricted to authorized personnel only.
• We comply with applicable data protection and financial regulations.

Data Storage & Retention

• Personal data is stored securely in compliance with industry standards.
• Information is retained only for as long as necessary to fulfill bookings, meet legal obligations, or resolve disputes.
• Once retention periods expire, data is securely deleted or anonymized.

Guest Responsibilities

• Guests must carefully review confirmation vouchers and retain copies of ID proofs, tickets, and travel documents.
• Any errors or discrepancies must be reported within 24 hours of voucher issuance.
• Carrying valid documents (passport, visa, permits, tickets) is mandatory during travel.

Transparency & Commitment

• Transparency is our guiding principle; we clearly communicate inclusions, exclusions, and policies before finalizing bookings.
• We never over promise or under deliver; services are provided exactly as committed.
• Guests are encouraged to maintain written communication for clarity and record keeping.

Legal Compliance / Jurisdiction

• Leisure Club Holidays adheres to Indian laws and regulations governing data protection and consumer rights.
• Any updates to this Privacy Policy will be published on our website.
• Jurisdiction for disputes lies with courts in Nashik (Maharashtra, India) and Goa State (India).

Guest Rights

As per applicable data protection laws, guests have the right to: